Lost or Damaged Packages

Last Updated: Nov 30, 2016 12:10AM CET
Lost Packages: Please contact us if you have any problems with lost or damaged packages and we will address the specific situation. Please note that any correspondence with postal carriers is the responsibility of the customer, including claims for insurance or refunds on postage.
 
  • PLEASE NOTE: After one month past apparent delivery, we cannot refund or replace lost packages.

Damaged Items: In the event your order arrives damaged, please contact us as soon as possible and include pictures of the packaging and specific damage.

With regards to damaged prints: In the rare event that a print is damaged or flawed, we ask that you provide us with photographic evidence within 14 days of receipt. Please be sure to include all original packing materials. We will assess each situation on a case by case basis.